when you file a consumer complaint with the attorney general

To file a complaint, visit your state's Attorney General's website, locate the online complaint form, fill it out and attach the necessary documents, and then mail it to the Attorney General's office address. Each state designates an agency to handle consumer complaints of fraud, deception, or unfair business practices.

Full Answer

How to file a complaint with the Attorney General?

Filing a consumer complaint with the Office of the Attorney General is easy. But you should understand the process first. Here's what you need to know. Preparing Your Complaint. Before you file your complaint with us, take a moment to make sure you have all of your important information. Please note: The system cannot save your complaint in progress, so you will need …

How do I write a consumer complaint?

When your complaint is referred, you will be notified by mail of the name and address of the referral agency or group, so that you may contact them for information concerning your complaint. If your complaint is appropriate for this office, we will attempt to mediate your dispute through the services of our Consumer Mediation Unit, and you will be sent a letter with your …

How to file a consumer complaint?

Law enforcement actions are taken by the Attorney General to protect the public good and to ensure a fair market place. However, for individual consumer complaints, the Bureau of Consumer Frauds and Protection offers an informal dispute resolution program for complaints against a merchant or business. Although the Attorney General’s Office will do its best to assist you, we …

Who can file a consumer complaint?

Live. •. If you prefer to complete the consumer complaint form in a fillable PDF, you can view both the English version and the Spanish version. Procedures For Filing a Consumer Fraud Complaint. General Information About Consumer Protection.

How long does it take to resolve a consumer complaint?

The Consumer Protection Act, 1986, mandates that all cases be settled in 90-150 days.Jul 22, 2019

Is it worth filing a complaint with the BBB?

One good option is to file a complaint with the Better Business Bureau (BBB). The BBB helps consumers settle disputes related to sales, contracts, customer service, warranties, billings, and refunds every year. It accepts complaints even if the company that's harmed you doesn't belong to the Better Business Bureau.Apr 15, 2020

How are complaints filed for consumer protection?

A dissatisfied consumer can file a complaint directly with the national commission or appeal against decisions of the state commission within a month from the date of the order. The court fee is Rs 5,000 and the demand draft should be in the name of The Registrar, National Consumer Disputes Redressal Commission.

What are some examples of consumer complaints?

Customer ComplaintsLong Wait on Hold. ... Unavailable or Out of Stock Product. ... Repeating the Customer's Problem. ... Uninterested Service Rep. ... Poor Product or Service. ... No First Call Resolution. ... Lack of Follow Up. ... New Product or Feature Request.Aug 13, 2020

What happens when a complaint is filed with the Better Business Bureau?

When you file a complaint. Everything you submit will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made.

Does the BBB do anything?

Through the support of their BBB Accredited Businesses, BBBs work for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses, and providing information to consumers before they purchase products and services.

What type of cases can be filed in consumer court?

What type of cases are heard in consumer court? Cases that involve a dispute in the nature of a Consumer-Trader/Seller are heard in a Consumer Court. The cases must be either for deficiency in service, damaged goods, hazardous goods or services, unfair or restrictive trade practices, etc.

Who can file a complaint describe the information included in complaint?

Any consumer; Any registered consumers association; The Central Government or any State Government; One or more consumers, on behalf of numerous consumers having the same interest; and.

What complaints can be filed?

Under the Act, the following persons can file a consumer complaint:Consumer: the act defines a consumer as a person who has purchased any goods or services for some value. ... A voluntary organization registered under the Companies Act, 1956.The Central Government or the State Government.More items...•Jun 22, 2021

What are the four types of complaints?

When customers are dissatisfied with the service you're providing, they will be one of four kinds of complainers: aggressive, expressive, passive or constructive. So how do you identify which type of customer you are dealing with and the best way to respond?

What is the most common consumer complaint?

Top 10 Most Common Consumer ComplaintsTelephone and mobile services. Consumer complaints included charges for calls to toll-free numbers, unauthorized switching of services (slamming), and misleading prepaid phone card offers. ... Foreign money offers and counterfeit check scams. ... Internet auctions.

What are the most common consumer complaints you know of?

Top complaints#1 complaint: Auto-related problems. ... #2 complaint: Home improvement and construction issues. ... #3 complaint: Retail sales. ... #4 complaint: Landlord/tenant issues. ... #5 complaint: Credit card and debt. ... #6 complaint: Communications & professional services. ... #7 complaint: Health products and services scams.More items...•Aug 1, 2020

How to file a complaint against a manufacturer?

Start your complaint with the seller or manufacturer. If they don't help, seek help from your local government or a consumer organization. Use these steps to get started. Open All +. 1. Collect Your Documents. Gather your records: sales receipts, warranties, contracts, or work orders.

What to do if seller doesn't resolve issue?

If the seller doesn't resolve the issue, a government office or a consumer organization may be able to help: File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem.

What does the BBB do?

The BBB tries to resolve your complaints against companies. Some federal agencies accept complaints about companies, but may not resolve your problem. They use complaints to help them investigate fraud. Contact econsumer.gov. if you are complaining about items you bought online, from a seller outside the U.S.

What to do if your credit card doesn't work?

Your state attorney general. Econsumer.gov, if your purchase was with a foreign retailer. If you made the purchase using your credit card, dispute the charge with your credit card company.

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Complaint Information

Please explain your complaint: Try to be brief, but be sure to tell WHAT happened, WHEN it happened and WHERE it happened. Be specific about any oral statements the business made to you, ESPECIALLY those that influenced you to deal with the company, including how you heard about the company. Describe events in the order in which they happened.

How to file a complaint against a state?

To file a complaint, visit your state's Attorney General's website, locate the online complaint form, fill it out and attach the necessary documents, and then mail it to the Attorney General's office address. Each state designates an agency to handle consumer complaints of fraud, deception, or unfair business practices.

How to find consumer protection?

Type the name of your state and “consumer protection” into a search engine. The attorney general’s website for your state should come up near the top of the search results. If you are taken to the attorney general’s main page, look for a link for “consumer protection.”. Click on it.

How to contact a company about a product?

Send the business necessary information. 1 Your name, physical and email address, and phone number. 2 The product or service, including the brand name, model and serial number. 3 The problem with the product or service, in as much detail as possible.

What to do if you have been victim of fraud?

If you have been the victim of fraud or deception, you should file a complaint with the attorney general . A complaint is a formal written document filed by a party seeking legal relief by outlining the allegations, details, remedies, and parties involved. The process for filing includes gathering paperwork, contacting various involved parties, ...

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I understand that any information I submit to the Ohio Attorney General’s Office is considered public information and may be released in a public records request.