We cannot impose mediation or a resolution. If process ends unsuccessfully, the facilitator will advise you of other possible courses of action. When the case file is closed the outcome of the dispute resolution process is reported to the Office of the Massachusetts Attorney General. Complaints remain on file for 6 years.
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Office of Attorney General, Bureau of Consumer Protection does not take sides, and the results are not binding. Instead, the purpose of the Bureau’s mediation program is to facilitate a conversation between you and the business to try to come to a resolution of the issues you complained about. Your complaint will be assigned to an Agent at the
About the Complaint Mediation Process What happens when you file a complaint? When we receive a completed complaint form and any relevant documents, we will first review it to make sure that our office is the best agency to assist you. ... 528-8662 or the Attorney General's main switchboard at toll-free 1-888-743-0023. Contact Us ...
The undersigned has submitted a consumer complaint and is currently working with the Kentucky Office of the Attorney General through the mediation process and hereby authorizes the company listed below (and its employees) to speak with and discuss my account/loan/mortgage on my behalf with the Kentucky Office of the Attorney General.
Jun 18, 2021 · The Division’s complaint mediation process affords consumers and businesses a good faith means to remedy disputes. Disputes outlined in consumer complaints vary from consumer issues related to financial transactions to consumer purchases of …
When we receive a completed complaint form and any relevant documents, we will first review it to make sure that our office is the best agency to assist you. The Consumer Protection Division mediates most complaints about goods, services or credit obtained for personal, household, family or agricultural purposes.
The time it takes to mediate a complaint varies according to the complexity of the complaint and the willingness of the parties involved to mediate. Complaints are handled by volunteer mediators in the order in which they are received by the office.
Please understand that we cannot force a business to cooperate with our mediation efforts, and we are not authorized to provide legal advice or serve as private attorneys on individual cases. If our mediation efforts are not successful, it may be possible for your dispute to be resolved through our Arbitration Program.
You can reach us Mon-Fri 10 a.m.- 2 p.m. by calling the Mediation Unit hotline at (410) 528-8662 or the Attorney General's main switchboard at toll-free 1-888-743-0023.