what to do when your customer is an attorney and tries to use tactics to get things for free

What is the best way to deal with aggressive customers?

A competitor who finds a creative way to satisfy both parties can steal the business. The best response to aggressive but important customers is a kind of assertive pacifism. Refuse to fight, but refuse to let the customer take advantage of you. Don’t cave in, just don’t counterattack. Duck, dodge, parry, but hold your ground.

How do you handle a tirade from a customer?

Don’t nod your head or say “uh-huh.” Maintain eye contact and a neutral expression, but do not reinforce the customer’s behavior. When the tirade is over, suggest a constructive agenda.

How do you deal with lawyers?

They are bullies and use their knowledge of the law to their advantage and to scare people. Do NOT call lawyers to help you fight a lawyer (it will cost you more and will get you no where). Just call their bluff, abuse them and treat them like shit (as they are).

How do you deal with an angry customer in a restaurant?

How to Deal with Angry Customers Remain calm. Practice active listening. Repeat back what your customers say. Thank them for bringing the issue to your attention. Explain the steps you'll take to solve the problem. Set a time to follow-up with them, if needed. Be sincere.

What is the most common complaint against lawyers?

Perhaps the most common kinds of complaints against lawyers involve delay or neglect. This doesn't mean that occasionally you've had to wait for a phone call to be returned. It means there has been a pattern of the lawyer's failing to respond or to take action over a period of months.

Would it be unethical for an attorney to refuse to represent such a client Why or why not?

Client-Lawyer Relationship [1] A lawyer should not accept representation in a matter unless it can be performed competently, promptly, without improper conflict of interest and to completion. Ordinarily, a representation in a matter is completed when the agreed-upon assistance has been concluded.

How do you handle an interaction with a difficult lawyer?

Here are eight approaches to better handle the difficult lawyer.Point out Common Ground. ... Don't be Afraid to Ask Why. ... Separate the Person from the Problem. ... Focus on your Interests. ... Don't Fall for your Assumptions. ... Take a Calculated Approach. ... Control the Conversation by Reframing. ... Pick up the Phone.

How do you defend someone you think is guilty?

2:223:25My answer to "how do you defend someone you think is guilty"YouTubeStart of suggested clipEnd of suggested clipAs if we were representing our loved ones or as we'd want to be represented. Ourselves. Because ourMoreAs if we were representing our loved ones or as we'd want to be represented. Ourselves. Because our job as defense. Advocates is not to be the jury not to decide who we want to defend.

What should you not say to a lawyer?

Five things not to say to a lawyer (if you want them to take you..."The Judge is biased against me" Is it possible that the Judge is "biased" against you? ... "Everyone is out to get me" ... "It's the principle that counts" ... "I don't have the money to pay you" ... Waiting until after the fact.

What are lawyers afraid of?

Some of lawyers' most common fears include: Feeling that their offices or cases are out of control. Changing familiar procedures. Looking foolish by asking certain questions.

How would you work with a difficult client or court member?

Dealing with Difficult ClientsTake on the right clients. The best way to deal with truly difficult clients is by not taking them on in the first place. ... Communicate value. ... Manage clients' expectations. ... Know your boundaries and set limits. ... Provide excellent service. ... Bill appropriately. ... Obtain client feedback.

What do you do when opposing counsel won't respond?

In a nutshell, if opposing counsel isn't responding:Document your repeated efforts at contact, including your statement of the consequence of continued nonresponse.Wait a reasonable amount of time.To be safe, get a court order authorizing direct contact.More items...•

How do you address an opposing counsel?

Never Refer To Counsel In Argument Resist the impulse in Court to address opposing counsel directly – always address through the Court. It will keep you more civil and calmer (and it's what the Court wants anyway).

Is it ethical to defend a guilty client?

Criminal defense attorneys are ethically required to zealously represent their clients, no matter what their personal opinion of the case may be. This means that criminal defense attorneys are required to do their best to advocate for their clients, even if the attorney believes the client is guilty.

Can a lawyer turn against their client?

Lawyers cannot “turn” on their clients. They are duty bound to always act in the best interests of their clients and they can be disbarred if it's found they aren't. Lawyers can, however, withdraw their representation. This basically means the lawyer has “fired” their client.

What to do if a client tells you they are guilty?

If your client confesses you are generally under no obligation to present that information to the court. Rather, you are duty-bound by attorney-client privilege to protect your client's statements and to provide a proper legal defense.