The Better Business Bureau ("BBB") is a non-profit consumer protection agency that operates in the United States and Canada. The BBB gathers and compiles information about businesses of all sizes, which it then uses to prepare reports on each business.
1. Check the business's BBB rating. The rating, which will range from A+ to F , will be displayed prominently at the top of the profile page. Click the link reading "Reason for Rating" to learn more about the factors determining the company's rating.
The BBB can provide a trained mediator to assist both you and the business with coming to mutually-agreed-upon solutions for the dispute at issue. Informal dispute resolution is provided by a professionally-trained hearing officer who listens and makes non-binding decisions aimed at resolving the dispute.
Submit your BBB complaint online. You can submit a complaint through the BBB online website. Within two business days all information that you submitted is forwarded to the business, who will then have 14 days to respond. If the response is not received within 14 days, the BBB will send the business a second complaint.