Official Complaint Letter Your name Street address City, state, zip code Telephone number Today’s date The name of your State Attorney General State Attorney General Street address City, state, zip code Re: Name and contact information of the company for which you are filing a complaint
Full Answer
What you need to do: File an informal complaint against Verizon Wireless on the FCC’s public website by following the instructions here. What to expect: Your complaint will be posted online in a public database. It may be used in setting the FCC’s priorities for regulating companies like Verizon Wireless.
These complaints should be written to your state Attorney General, rather than the U.S. Attorney General. The Attorney General will most likely get involved if it is question of wide public concern. But, in writing a letter you might provide new evidence to a case the Attorney General is already building or inform him of an emerging problem.
It can serve as a record of your complaint to the phone company. If you need help, use USA.gov’s sample consumer complaint letter to draft your letter or email. You can also copy and paste your complaint into your phone company's "Contact Us" form.
How can I contact Verizon about a billing dispute? Send an email. They should have the email address on their website. Go to the bottom of their page and there should be a sub category titled 'Contact Us.' Thanks! Include your email address to get a message when this question is answered.
How To File a Complaint Against Verizon With the FCCCalling FCC at 1-888-225-5322.Filing an informal FCC complaint online.
Comply With the Relevant Federal, State, and Local Rules. ... Research Before Writing. ... Allege Subject Matter Jurisdiction, Personal Jurisdiction, and Venue. ... Draft Concise and Plain Statement of the Facts. ... Draft Separate Counts for Each Legal Claim. ... Plead Facts With Particularity Where Necessary.More items...
Complaints may be shared among FCC bureaus and offices for further review and possible investigation. By filing a consumer complaint with the FCC, you contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most.
You can contact Verizon customer service by phone at 1-877-596-7577, Monday through Friday, 8:30 a.m. to 5 p.m. ET.
Search online for the address of your state Attorney General. The US Attorney General has an online contact form, but you can also send a formal letter through the mail. The address to send a formal letter to the US Attorney General is: US Department of Justice/950 Pennsylvania Avenue, NW/Washington, DC 20530-0001.
Basic ruleskeep your letter to the point. You need to give enough detail for your employer to be able to investigate your complaint properly. ... keep to the facts. ... never use abusive or offensive language. ... explain how you felt about the behaviour you are complaining about but don't use emotive language.
If you want to file a consumer complaint about the issue you are experiencing, go to consumercomplaints.fcc.gov and choose from the six category buttons under File a Complaint (TV, phone, Internet, radio, emergency communications, access for people with disabilities).
Please write to usFor General Queries. E-mail ID : ap[at]trai[dot]gov[dot]in.For Consumer Complaints. E-mail ID : daca[at]trai[dot]gov[dot]in.For RTI Queries. Visit website : rtionline.gov.in.
Technical Rule ViolationsAntenna Structure Registration, Lighting and Marking Requirements.Unlicensed Operations.Wireless 911 and E911 Violations.Emergency Alert System (EAS) Violations.Cable Signal Leakage Enforcement.Interference Complaints.
Phone Number: Call 1-212-395-1000 or 1-908-559-2001 to reach someone at the corporate office and Verizon headquarters.
Call the main line for Verizon Wireless' Corporate Offices at 212.395. 1000. At this direct line to Verizon Wireless' corporate office you can use the phone directory to look up senior Verizon Wireless executives like the CEO or General Counsel (the top lawyer).
“To date, Verizon has improperly collected over $1 billion in additional charges from its California subscribers through its Administrative Charge scheme,” states the class action lawsuit.
What you need to do: Go to Verizon Wireless’s BBB profile here and follow the instructions for submitting a complaint.
What you need to do: Go the website of your phone claim insurer (such as SquareTrade, Apple Care, Samsung, SquareTrade, or Geek Squad) and answer a series of questions about the damage to your Verizon Wireless device .
It may be used in setting the FCC’s priorities for regulating companies like Verizon Wireless. The company may be asked to respond to it. You will not necessarily receive an individual response.
What you need to do: Most credit card companies will let you do this process entirely online. Log in to your credit card account and look for more information on how to dispute and challenge a charge. Typically you’ll have to identify the charge, describe your claim, and if possible provide evidence to support it.
Because this process costs Verizon Wireless money, often they’ll try to settle your claim once you put them on notice that you plan on taking them to arbitration. That’s what FairShake can help with!
When to try it: If your claim against Verizon Wireless is about a one time charge that was made using a credit card, and when you will be able to provide documented evidence that Verizon Wireless charged you more than they were allowed to, or for a service they didn’t provide.
When to try it: Any situation in which you believe Verizon Wireless has misled you, violated their contract with you, or violated the law can be pursued through arbitration. Typically claims involve a specific request for how Verizon Wireless can fix the situation, which may include financial compensation. FairShake will help you pursue claims up to $10,000.
Include copies of any documents regarding your problem, such as receipts, warranties, repair orders, contracts and so forth. Be reasonable, not angry or threatening, in your letter. Remember, the person reading your letter may not be directly responsible for your problem, and can possibly help resolve it. Finally, keep copies of your complaint ...
Sometimes a letter of complaint is the best route to achieve your goal. Check the product label or warranty for the name and address of the manufacturer. Also, your local library might have reference manuals listing corporate addresses and officers, such as Standard & Poor's Register of Corporations, Directors and Executives which lists 37,000 American business firms. If you have the brand name but not the manufacturer, your local library may have the Thomas Register of American Manufacturers which lists product lines and their manufacturers. You should direct your letter either to the customer service department or to the company's president.
There are some important points to cover in writing your letter: 1 Include your name, address and phone numbers at home and work. 2 If it is not possible to type your letter, be sure your handwriting is easy to read. 3 Make your letter brief and to the point. The letter should contain all the important facts about your purchase. First describe your purchase including any information you can give about the product or service such as serial or model numbers or specific type of service. Be sure to include the date you made your purchase and location of the store, if appropriate. 4 State what you feel should be done about the problem and how long you are willing to wait to get the problem resolved. Make sure that you are reasonable in requesting a specific action. 5 Include copies of any documents regarding your problem, such as receipts, warranties, repair orders, contracts and so forth. 6 Be reasonable, not angry or threatening, in your letter. Remember, the person reading your letter may not be directly responsible for your problem, and can possibly help resolve it. 7 Finally, keep copies of your complaint letter and all related documents for your own records and you may want to send a copy of the letter to the Consumer Protection & Antitrust Bureau (33 Capitol St., Concord, NH 03301).
A complaint letter is important because it: puts your complaint on record with the company; helps preserve any legal rights you may have in the situation; ensures that the company knows your side of the story; helps to get government agencies involved in your case, if it becomes necessary, and can alert the agencies to any questionable business ...
Check to see if the company has a toll-free 800 or 888 number for its customer service department. Look on the package labeling, in the toll-free number directory (available at your local library) or call the 800 number directory assistance (1-800- 555-1212).
If you are unsuccessful in getting your complaints resolved directly with the company and must contact other sources for assistance, refer to your letter. Remember that if you have to contact other sources such as the New Hampshire Consumer Protection & Antitrust Bureau, the Better Business Bureau, or a trade association, be sure to give information about what you have done thus far to get your complaint resolved.
Check to see if the company has a toll-free 800 or 888 number for its customer service department. Look on the package labeling, in the toll-free number directory (ava ilable at your local library) or call the 800 number directory assistance (1-800- 555-1212). If there is a customer service 800 or 888 number, follow the suggestions in Remedies: Effective Negotiation when talking with the service representative.
Dial 1-800-922-0204 from your home telephone only. Press 1 for English, and press 2 to speak with a rep. Enter your mobile number. Then press zero for an agent.
In many cases you will need to wait a day for a call back. That's alright, just be patient. (if you are a one bill customer and requesting credit on the wireless bill you will either need to wait until adjustment appears on next statement or place a claim with residential. when enrolled into one bill residential is paying the wireless bill on the customers behalf and forwards to you for the reimbursement. all payments are due to residential and not wireless when enrolled with one bill)
Ask them to verify the amount due. Once the agent has viewed your account and confirmed your balance, they have entered into the account database and this ultimately leaves an audit trail of who you have talked to and when. (if you are in one bill to get your balance you need to speak to residential, dial #BAL from your wireless phone, or visit verizon.com keep in mind verizonwireless.com and verizon.com are two different web sites)
Call the number on your bill and tell them what happened. They should be able to clear this up for you, and hopefully give you a credit. If you don't have a contract, you can also threaten to leave, this will make them more likely to help you. If none of these work, just go to your local Verizon wireless store and explain the problem to them.
Phone and service contract are two different things. If you signed up for service, you have a line. That line requires monthly subscription, around $40. If you want to cancel the line shortly after starting, you will pay a cancellation fee. Contracts usually ends after 24 months, but if not, then if you just want to cancel the line, you pay. That goes with any cell phone service provider you go to. It is not exclusively for Verizon.
You do not need an attorney! It generally costs less than $240 to file a claim. Once you file, you will get a court date and Verizon Wireless will be notified the very same day you get your "date" in the mail.
You should call customer support and explain your problem. If you think it is unfair, ask them for an explanation for their terms.
I wish to file a formal complaint against company. Enclosed are copies of my records/ receipts/guarantees/contracts/canceled checks/etc.
Use a computer, word processor, or typewriter to write your letter. If you do not have access to them, neat printing is acceptable.
You can sue Verizon for breach of contract in small claims court. Keep in mind that you will need a substantial amount of evidence to support your claim. Some examples of evidence are a copy of your contract (s) with Verizon Wireless, phone logs with Verizon, and billing statements. Without any proof that Verizon breached your contract, your chance at winning your claim in small claims court is slim. However, if you want to make sure you have all the evidence you need, you can use DoNotPay to help guide you through your claim against Verizon. While DoNotPay writes your demand letter and helps you fill out court orders, you can focus on gathering as much proof of breach of contract as possible. Access DoNotPay through any web browser.
Before going to small claims court, you will be required to send Verizon a letter that describes what your issue with the company is, why they owe you money, and a statement saying that if you fail to get any satisfaction, you plan to go to small claims court. This letter, known as a demand letter, shows your intent to sue Verizon. Demand letters initiate a successful resolution in as many as one-third of all potential disputes.
In 2016, Verizon was sued for overcharging a customer hundreds of dollars per month beyond what the customer had agreed to. Because the customer paid via autopay, he wasn’t aware of the overcharge until months later after reviewing his bank statements. Upon suing Verizon, he was reimbursed his fraudulent fees. However, he is still suing the company in a class-action lawsuit for $75,000 in damages on his and other overcharged Verizon customers’ behalf.
All U.S. courts require a fee of $30 to $75 before they can let you sue Verizon in small claims. At times, this fee can be waived if you sign a fee waiver. After you file your court forms, you will receive a stamped copy of your forms with a court date from a court clerk.
Remember: You need to file your claim in person at your local courthouse with a small claims clerk. All U.S. courts require a fee of $30 to $75 before they can let you sue Verizon in small claims.
Sometimes the court may dismiss the case without prejudice, meaning you will have to refile the case again within the statute of limitations if you do not show up on your court date.
Remember, as many as 33% of demand letters can initiate a successful resolution.
Avoid writing an angry, sarcastic, or threatening letter. The person reading it probably didn’t cause the problem, but may be very helpful in resolving it.
If you think a company or seller has been dishonest, contact your state attorney general or consumer protection office. Tell the Federal Trade Commission too, at ReportFraud.ftc.gov. The FTC doesn’t resolve individual complaints, but your report helps law enforcement detect patterns of wrongdoing and may lead to an investigation.
List the documents you’re enclosing, if any. Remember — only send copies, not originals.
To file a complaint about local telephone service, contact your state utility commission. You can report a phone company's fraudulent or misleading business practices to the Federal Trade Commission (FTC) . The Federal Communications Commission (FCC) takes complaints about wireless contracts and bills. However, the FCC cannot handle complaints ...
You may file a complaint if your phone number has been on the national registry for 31 days. File a complaint online or at 1-888-382-1222. Include the date of the illegal call, phone number, and the company's name in your complaint. You can also file a complaint about recorded messages or robocalls.
As a home telephone or mobile customer, you may have experienced one or more of the following issues: "Slamming and cramming" - These are illegal changes made to your phone service by a phone company. "Slamming" is when your phone company switches your phone service without your permission. "Cramming" occurs when companies add charges ...
For general questions, call 1-888-225-5322 (TTY: 1-888-835-5322 ). Public Utility Commissions (PUC) handle some cable and satellite issues at the state level.
If you’re not satisfied with your cable or satellite company's response, contact a third party. The Federal Communications Commission (FCC) and local franchising authorities regulate cable and satellite television services. Local franchising authorities regulate certain aspects of the cable television industry.
Of the various cable and satellite service complaints, the most common are: Billing disputes. Rate increases. Interruption of service. Contact your cable or satellite company first with complaints. The telephone number for your service provider should be on your bill.
The name of the franchising authority may be on the front or back of your cable bill. If this information is not on your bill, contact your service provider or your local town or city hall .