how to measure the probability of a attorney billing staff member

by Xavier Rosenbaum DDS 9 min read

How do you measure client satisfaction in a law firm?

Hourly billing is the most common billing method used by attorneys. In an hourly billing situation, you should ask what intervals of time the attorney bills in. The common way to break down the hourly rate for billing is to use tenths of an hour (each 1/10 is a 6 minute interval), or quarters of an hour (each ¼ is a 15 minute interval).

What are the most common billing methods for attorneys?

MEASURING BILLING AND COLLECTION EFFICIENCIES Page 3 of 4 Freedman Consulting, Inc. (215) 628-9422 For example, let’s say that you’ve added up your daily billings for the ninety days in October, November and December. The total billings equal $712,500. That means that your average daily billing is $7,916. ($712,500 divided by 90 days.)

How do I contact my Law Firm billing department?

Jan 11, 2022 · 1. What do you need to measure? When it comes to metrics you can measure, the possibilities are endless. Start by deciding what type of information provides valuable insight into your business’s performance and what data is needed in order to give you that information. 2. What data do you already have? You can’t measure what you don’t track.

How much time do lawyers spend on billing?

Dec 08, 2021 · And yet law firm billing, including billing clients and chasing down payments, can be one of the most time-consuming, repetitive, and dreaded parts of any lawyer’s day. According to the 2020 Legal Trends Report, lawyers record only 2.5 billable hours per day on average, with the rest of their day going towards various non-billable tasks ...

How do lawyers track billable hours?

1) The legal software stopwatch The stopwatch is a tried and true means to track time. Most modern legal software systems provide this time-tracking feature. For example, if a lawyer opens a case file, there's usually a digital stopwatch they can click to begin tracking the time spent on a task.Aug 30, 2021

How is legal department performance measured?

Other metrics to measure how the law department uses outside counsel include:Number of law firms used.Type and number of legal matters handled by each law firm.Annual fees paid to each law firm.Number of law firms offering alternative fee arrangements.Number of law firm evaluations conducted.Feb 24, 2021

What do Clifford Chance do?

Clifford Chance's top-tier legal advice and online resources span the full spectrum. We are well known for our work in finance and the debt and equity capital markets, as well as corporate advisory and M&A work; litigation and dispute resolution; real estate; and tax, pensions and employment.

How do law firms measure productivity?

Measuring a lawyer's utilization rate is instrumental in understanding his or her productivity. It is a measure of how much time is spent on work that is billable to clients. Utilization is expressed as a percentage and is calculated by dividing a lawyer's billable hours by the total hours worked.

What is legal department KPI?

This KPI indicates the number of matters (or cases) assigned to a lawyer or paralegal. Greater numbers here will measure the efficiency of the in-house legal department, and more importantly, the ability of the team to cope with the whole process.

What are examples of KPIs?

Below are the 15 key management KPI examples:Customer Acquisition Cost. Customer Lifetime Value. Customer Satisfaction Score. Sales Target % (Actual/Forecast) ... Revenue per FTE. Revenue per Customer. Operating Margin. Gross Margin. ... ROA (Return on Assets) Current Ratio (Assets/Liabilities) Debt to Equity Ratio. Working Capital.

What type of lawyer is the highest paid?

Some of the highest-paid lawyers are:Medical Lawyers – Average $138,431. Medical lawyers make one of the highest median wages in the legal field. ... Intellectual Property Attorneys – Average $128,913. ... Trial Attorneys – Average $97,158. ... Tax Attorneys – Average $101,204. ... Corporate Lawyers – $116,361.Dec 18, 2020

How much do Clifford Chance lawyers earn?

Clifford Chance also increased newly-qualified (NQ) base pay in London in June. The firm changed its base salary for NQs to £100,000 a year, according to its graduate recruitment website. NQs could earn more depending on discretionary bonus levels.Sep 3, 2021

Is Clifford Chance a good law firm?

Clifford Chance LLP is an international law firm headquartered in London, United Kingdom, and a member of the "Magic Circle," a group of the most prestigious London-based multinational law firms. It ranks as one of top ten largest law firms in the world measured both by number of lawyers and revenue.

How do you calculate profitability of a lawyer?

To calculate contribution, costs are subtracted from fees collected, and then divided by partner hours billed, which yields a “gross profit” of $450 per partner hour for this engagement. That “gross profit” is then multiplied by the average billable hours per partner to total $733,500, which is 73.4% of the PPEP goal.Apr 12, 2017

How do law firms measure profitability?

How Law Firms Should Measure ProfitabilityClient experience or satisfaction.Cost of client development or acquisition.Pipeline dollar value per attorney.Aged or overdue accounts receivable.Collected billings by attorney.Matter profitability.Budget versus actual or opened matters.Aug 20, 2021

What is Utilisation in a law firm?

Utilisation This is the metric that we use to measure an associate's activity, a lawyer's activity, measured against the total amount of time that's available for that person to work.Jul 10, 2018

How many hours does a law firm work?

An efficient law firm is a profitable law firm—yet productivity is a huge issue for most, with legal professionals billing an average of just 2.4 hours of an 8-hour day, according to the 2018 Legal Trend Report.

How to track KPIs?

Essentially, you want to follow these six steps: Pick KPIs relevant to your firm’s goals. Make sure you’re clear on what each KPI means, and why that’s important to your firm’s goals. Set targets. Ensure your targets are measurable and that they’re based on your firm’s goals. Track data for each KPI.

Why do law firms fail?

Businesses and law firms alike fail because they pay out more than they bring in. Measuring more than the traditional billable hour metrics can help your firm better understand its current and potential monetary situation.

What is a KPI?

Key Performance Indicators, or just “KPIs,” are business metrics that evaluate an organization’s performance and success. KPIs give you the data and knowledge to answer critical questions, and they should be measurable, specific, and targeted to the unique goals of a business. By learning to pinpoint, measure, and leverage specific performance ...

Why is billing important in law?

Billing is critical to the success of your law firm. And yet, for many law firms, billing clients and chasing down payments can still be one of the most time-consuming, repetitive, and dreaded parts of the job.

What is the ABA rule for billing?

When it comes to ethics and billing, clarity is key. Rule 1.5 of the ABA Model Rules of Professional Conduct states that a lawyer may not collect an “unreasonable fee” or an “unreasonable amount for expenses.” The ABA provides eight factors to consider when determining whether a fee is reasonable, including fees charged for similar legal services, the reputation of the lawyer, and any time constraints.

What is LEDES billing?

LEDES, or Legal Electronic Data Exchange Standard, is a standard format for electronic legal billing that uses specific format guidelines. It makes it easier for large organizations to handle large amounts of files and data, and assess invoices, as all they will all be coded in the same format.

Why is it important to have a billing policy in place?

To save your law firm valuable time and money, having a clear, standardized law firm billing policy in place is essential. It gives lawyers and staff something to refer to and keeps everyone in sync.

Is flat fee billing good?

If you’re able to accurately scope the amount of work required for certain types of cases, flat fees can be an excellent approach to billing. They create clarity on costs up-front, and are a form of value-based billing—meaning that you bill based on the value you provide to your client, rather than commodifying your time.

Why is it important to ask lawyers to use a specific system?

It’s helpful to ask lawyers to use a specific system, such as your legal practice management software, to conduct reviews electronically. This helps speed up the process and leaves less room for error; you can even use automation software.

What is a subscription based firm?

With a subscription-based firm, you provide clients with legal services on an as-needed basis for a set monthly subscription fee. This setup works well for small business clients who may need regular help with trademark applications, proactive IP protection measures, transactions, and more.

How to compare profitability across matters?

To compare profitability across matters, profitability should be expressed as profits per notional equity partner working on the matter . The computation involves allocating direct and indirect expenses of the firm to each matter, using allocation methods appropriate for each type of expense.

What is realization rate?

Realization rate for a matter is actual collections (realization) divided by fees at standard billing rates, expressed as a percentage. It reflects agreed-upon discounts from standard rates, write-downs (fee reductions taken before sending the bill) and write-offs (fee reductions after sending the bill).

Why is Keith proceeding at a slow pace?

He is deliberately proceeding at a slow pace, to improve the chances his partners will embrace this new approach.

Who is Keith Mayfield?

Keith Mayfield, chairman of an AmLaw 200 firm , is debating with his management committee the pros and cons of introducing to his firm’s partners the metric of profitability of a matter rather than realization rate, the metric currently used.

What is Keith worried about?

As he prepares to introduce profitability of matters as a new metric at the upcoming annual meeting, Keith worries about the judgments required to make the crucial expense allocations, which can significantly affect the profitability calculation.

Do equity partners get compensation?

Technically, equity partners receive no compensation, but instead only their distributions of firm profits. Treating these partners as having zero compensation, though, distorts profitability when comparing matters with varying degrees of equity partner involvement. Keith’s firm does not want to create incentives for equity partners to deleverage their matters.

Is changing partner compensation disruptive?

Changing partner compensation is disruptive and potentially destabilizing. Any change to the partner compensation system can be disruptive. If that disruption is severe, major damage may be done to the fabric of the firm and to partner relationships before adjustments can be made.

What is risk management tool?

As you can see, this risk management tool is a really easy way to visualize the impact of risk. You can use it to evaluate current problems, potential future problems, or as part of a Post-Mortem to evaluate what happened in the past and how to correct it.

Who is Grace Laconte?

Grace LaConte is a business consultant, writer, workplace equity strategist, and the founder of LaConte Consulting. Her risk management tools are used around the globe, and she has successfully reversed toxic work environments for clients in the healthcare and non-profit fields.

What is probability in math?

Probability is the measure of the likelihood of an event occurring. It is quantified as a number between 0 and 1, with 1 signifying certainty, and 0 signifying that the event cannot occur. It follows that the higher the probability of an event, the more certain it is that the event will occur. In its most general case, probability can be defined numerically as the number of desired outcomes divided by the total number of outcomes. This is further affected by whether the events being studied are independent, mutually exclusive, or conditional, among other things. The calculator provided computes the probability that an event A or B does not occur, the probability A and/or B occur when they are not mutually exclusive, the probability that both event A and B occur, and the probability that either event A or event B occurs, but not both.

What is the probability of two events?

Probability of Two Events. Probability is the measure of the likelihood of an event occurring. It is quantified as a number between 0 and 1, with 1 signifying certainty, and 0 signifying that the event cannot occur. It follows that the higher the probability of an event, the more certain it is that the event will occur.

What is the union of events?

In probability, the union of events, P (A U B), essentially involves the condition where any or all of the events being considered occur, shown in the Venn diagram below. Note that P (A U B) can also be written as P (A OR B). In this case, the "inclusive OR" is being used. This means that while at least one of the conditions within the union must hold true, all conditions can be simultaneously true. There are two cases for the union of events; the events are either mutually exclusive, or the events are not mutually exclusive. In the case where the events are mutually exclusive, the calculation of the probability is simpler: