how to make a complaint to attorney general about comcast?

Questions can be made to the Attorney General’s Consumer Hotline at (617) 727-8400. The hotline is staffed from 10:00 a.m. to 4:00 p.m., Monday through Friday. Contact

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How do I file a complaint against Comcast?

What you need to do: File an informal complaint against Comcast on the FCC’s public website by following the instructions here. What to expect: Your complaint will be posted online in a public database. It may be used in setting the FCC’s priorities for regulating companies like Comcast.

How do I file a complaint with the Attorney General?

Call Customer Care on 1 (800) 934-6489. Email Customer Care on [email protected]. Tweet Comcast Customer Care. Tweet Comcast. Watch Comcast.

Can I file a claim against Comcast for credit card charges?

 · First-of-its-kind suit alleges nearly 2 million Consumer Protection Act violations; seeks refunds for more than 400,000 Washingtonians. SEATTLE — Attorney General Bob Ferguson filed a lawsuit today against cable television and Internet giant Comcast Corporation in King County Superior Court, alleging the company’s own documents reveal a pattern of illegally …

Can I file a class action lawsuit against Comcast?

The first way to sue Comcast is through consumer arbitration. If your contract has an arbitration clause it gives you the right take legal action against Comcast through an officially-designated, …

What is Comcast's phone number?

Comcast complaints contacts. Visit Customer Care. Call Customer Careon 1 (800) 934-6489.

How long has Adios been with Comcast?

So adios Comcast. We've been with you since 2003 as Comcast and before that when you were another company. You'd think you'd want to keep a 20+ year customer but I guess my money you don't want anymore.

Does Consumer Reports give Comcast any notable ranking?

Consumer Reports does not give Comcast any notable ranking either.

What is the CPA lawsuit against Comcast?

The lawsuit accuses the company of more than 1.8 million violations of Washington state’s Consumer Protection Act (CPA), including misrepresenting the scope of its Service Protection Plan, charging customers improper service call fees and improper credit screening practices. The lawsuit also accuses Comcast of violating the CPA to all ...

What is the office of the Attorney General of Washington?

The Office of the Attorney General is the chief legal office for the state of Washington with attorneys and staff in 27 divisions across the state providing legal services to roughly 200 state agencies, boards and commissions. Visit www.atg.wa.gov to learn more.

What is the AGO lawsuit?

The AGO lawsuit accuses Comcast of misleading 500,000 Washington consumers and deceiving them into paying at least $73 million in subscription fees over the last five years for a near-worthless “protection plan” without disclosing its significant limitations. Customers who sign up for Comcast’s Service Protection Plan pay a $4.99 monthly fee ostensibly to avoid being charged if a Comcast technician visits their home to fix an issue covered by the plan.

What is the AGO investigation?

The AGO investigation uncovered thousands of instances of improper credit screening by Comcast, unnecessarily impacting the credit reports of those customers.

How many violations of the Consumer Protection Act are there?

First-of-its-kind suit alleges nearly 2 million Consumer Protection Act violations; seeks refunds for more than 400,000 Washingtonians

Does Comcast require customers to approve plans?

While Comcast claims that these restrictions are in the plan’s terms and conditions, Comcast does not provide those terms and conditions to its customers, does not require customers to approve them nor do they tell customers that these additional terms and conditions exist.

Does Comcast cover repairs?

However, Comcast did not appropriately disclose that the plan does not cover repairs to any “wall-fished” wiring — wiring inside a wall — which constitutes the vast majority of wiring inside homes.

How to sue Comcast?

The first way to sue Comcast is through consumer arbitration. If your contract has an arbitration clause it gives you the right take legal action against Comcast through an officially-designated, independent dispute process that’s not a court and won’t require showing up in person. This can be a better option for a lot of regular people.

What is a demand letter for Comcast?

The demand letter is a formal letter that you sent before you sue Comcast. It is a requirement from just about every small claims court. Effectively you are asking the company to voluntarily fix the problem. Sure, you probably already asked via customer service but this is a more formal and official version that goes higher up the food chain.

What happens if a small claims claim doesn't fall within the limits of the state's small claims court

If your claim doesn’t fall within the limits of your state’s small claims court, you’ll have to arbitrate your claim instead.

Why do you have to serve Comcast?

You need to follow these rules specifically because failure to do so can result in your case being thrown out. 6.

What happens when you file a court case?

When you file in court you will present to the county clerk your documents they will review them, stamp them, and give you back your copies. This is why it’s so important to have the right number of copies.

Why do you need to follow the rules of serving someone?

You need to follow these rules specifically because failure to do so can result in your case being thrown out.

Does Comcast send someone to refute a claim?

Comcast may or may not send someone to refute your claim. But either way you still have to do your part by explaining to the judge why you deserve compensation.

Why is it important to fill out a complaint form?

By filling out this form, you give us the opportunity to assist you directly and help us identify patterns of misconduct that may affect hundreds or thousands of consumers. File a complaint.

What is the name of the agency that handles complaints about businesses?

Are you having a problem with a business? File a complaint with the Attorney General's Office (AGO).

What time does the Consumer Hotline open?

However, our Consumer Hotline is staffed from 10:00 a.m. to 4:00 p.m., Monday through Friday, to answer your questions, provide information, and give you instructions on how to file a written complaint.

How to contact Consumer Hotline?

If you just need information or would like to better understand a consumer issue, you should review the information on our website or call our Consumer Hotline at (617) 727-8400. If you are looking for complaint information about a particular business, you should review the Consumer Complaint Information online.

Who can help with consumer issues?

The Attorney General's Office can help with most consumer issues. The most common consumer issues include:

How to contact cable company about a complaint?

You should always contact your cable company first when you have a complaint. In many cases, the customer service representatives at your cable company will be able to assist you and solve your problem. The telephone number for your cable company should be on your cable bill. Your cable company has jurisdiction over the following issues: 1 Programming carried on the system . With the exception of rules that require cable systems to carry certain local broadcast stations, cable systems decide which programming services to carry. Therefore, you should contact your cable system if it has dropped a particular channel. 2 Carriage of FM and AM radio stations. 3 Charges for pay-per-view or pay-per-channel programming . The rates charged for this type of programming are not regulated.

What to do if you are not satisfied with your cable company?

If you are not satisfied with your cable company's response, contact your local franchising authority.

What is the FCC number for antenna leakage?

Signal leakage from cable systems, which can result in interference to other users of the spectrum, including aeronautical services.   Contact 1-888-225-5322 or send your inquiry to FCC, Consumer & Governmental Affairs Bureau, 45 L Street NE, Washington, D.C. 20554.

How long does a cable franchise have to give?

The local franchise authority must provide the cable operator 90-days notice prior to enforcing the federal standards and may not adopt more stringent standards without the cable operator's consent. Franchise fees, which are determined and retained by local governments.

What is the phone number for the Media Bureau?

For more information pertaining to the Media Bureau, please call: (202) 418-7200.

Where to send cable home wiring questions?

If you believe that your cable company has violated the rules governing your ability to access and to use cable home wiring, please send a letter outlining the facts to the FCC , Media Bureau, Policy Division, 45 L Street NE, Washington, D.C. 20554.

How to contact the media bureau?

For more information pertaining to the Media Bureau, please call: (202) 418-7200.

Why did Comcast send lawyers into court?

Washington state Attorney General Bob Ferguson said in a statement, “Instead of making things right for Washingtonians, Comcast sent an army of corporate lawyers into court to try to avoid accountability.

What is Comcast's operation?

Comcast’s operations involved widespread telephone sales agents’ recalcitrance and overreach, but also a nucleus of company good faith.

Does Comcast have to refund customers?

The amounts of those refunds and the number of customers is not yet clear.