how to file banking complaint in florida with the attorney general office

What is a summary of a complaint?

Summary of the complaint describing its nature, name of the firm or individual (s) involved, and what was said or done resulting in your need to file a complaint.

Why is the Office of Financial Regulation important?

The Office of Financial Regulation (OFR) welcomes complaints from concerned citizens because they may be the only way we become aware of fraud or unfair practices in the financial industry . Your complaint will be recorded in a database and analyzed for a pattern of wrongdoing that may result in a formal investigation or action to protect the public.

Is Florida a public record state?

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to the Office. Instead, contact this office by phone or in writing.

How to file a complaint against a company?

To file a complaint, visit your state's Attorney General's website, locate the online complaint form, fill it out and attach the necessary documents, and then mail it to the Attorney General's office address. Each state designates an agency to handle consumer complaints of fraud, deception, or unfair business practices. Typically, the state’s attorney general investigates those complaints. If you have been the victim of fraud or deception, you should file a complaint with the attorney general. A complaint is a formal written document filed by a party seeking legal relief by outlining the allegations, details, remedies, and parties involved. The process for filing includes gathering paperwork, contacting various involved parties, and taking legal action.

How long does it take to get a complaint from a company?

Generally, a representative will contact you within two weeks via correspondence or phone to confirm your complaint. If you haven’t heard from the company after two weeks , then contact the attorney general.

What to do if you have been victim of fraud?

If you have been the victim of fraud or deception, you should file a complaint with the attorney general . A complaint is a formal written document filed by a party seeking legal relief by outlining the allegations, details, remedies, and parties involved. The process for filing includes gathering paperwork, contacting various involved parties, ...

What documents do the Attorney General want to see?

Attach necessary documentation. The Attorney General will want to see any and all contracts, correspondence, receipts, cancelled checks, and advertisements. Do not send originals.

How to find consumer protection link?

If you are taken to the attorney general’s main page, look for a link for “consumer protection.” Click on it.

How to get a consumer protection certificate?

1. Find your state office. Type the name of your state and “consumer protection” into a search engine. The attorney general’s website for your state should come up near the top of the search results. If you are taken to the attorney general’s main page, look for a link for “consumer protection.”. Click on it.

What happens if you omit information?

Incomplete or omitted information will delay or halt the process.

What is a business complaint lookup?

Business/Complaint Lookup. Look up the registration status of a business or its complaint history, as maintained by FDACS.

Where to report do not call calls in Florida?

Are you on the Florida Do Not Call list and still receiving unwanted sales calls? You can report these calls to the Florida Department of Agriculture and Consumer Services (FDACS).

What to do if you have a complaint against a mortgage company?

If you have a complaint against a mortgage company, try to resolve it with the company first. Several government agencies accept complaints about mortgage lenders. In some cases, you should file your complaint with more than one agency, especially at the federal and state level.

What is a complaint about mortgage company services?

The CFPB enforces several laws, such as the Truth in Lending Act and the Real Estate Settlement Procedures Act. These laws require lenders to disclose information to homebuyers before buying and over the life of the mortgage.

What do you need to provide for a bank transaction?

Provide copies of receipts, checks, or other proof of the transaction.

What is the CFPB?

The Consumer Financial Protection Bureau (CFPB) enforces the Equal Credit Opportunity Act. This law prohibits lenders from denying credit because of certain characteristics. File a complaint with the CFPB if a lender has denied a mortgage application because of your: Age. Sex (including gender) Marital status.

What is the phone number for the Florida Department of Banking and Finance?

Florida Department of Banking and Finance. 1-800-GET LEAN (438-5326) answers calls from 8:30 a.m. to 4:30 p.m., about waste, fraud and abuse in state government, and accepts suggestions on how the state can save money. You can leave a message during non-working hours.

What is the phone number for Florida funerals?

1-800-848-3792 (Florida only) takes questions and complaints from 8:30 a.m. to 4:30 p.m., Monday thru Friday on businesses regulated by the Divisions of Banking, Finance, and Securities, and on matters of investigatory interest to the Office of Financial Investigations. Funeral & Cemetary Hotline.

How to file a complaint with the CFPB?

Complaints can be filed online with the CFPB's free Consumer Complaint Database or over the phone by calling 855-411-2372. Here is the process: 1 You submit a complaint to the CFPB. 2 The CFPB reviews your complaint and determines if it should be forwarded to another government agency or should be sent to the company you are complaining about. 3 The company responds and reports back the action they are taking. 4 With your consent, the CFPB publishes information about the complaint on the public Consumer Complaint Database. 5 You are notified when the company responds and are able to review the response and provide your feedback.

How to write a complaint to the Federal Reserve?

State what happened, giving the dates involved and the names of those you dealt with at the bank. Include copies of any letters or other documents that may help the Federal Reserve to investigate your complaint. The Federal Reserve asks that you do not send original documents, copies are preferred. Remember to sign and date your letter.

What to do if you are unable to resolve a Federal Reserve issue?

If you are still unable to resolve the problem, you may file a written complaint with the Federal Reserve . Include the following information in the complaint: A description of the complaint. State what happened, giving the dates involved and the names of those you dealt with at the bank.

What does an attorney general do?

Most attorneys general take complaints from state residents on a wide range of consumer issues, including grievances against banks and other financial services. Your AG's office may decide to pursue an investigation into the bank, or it may just make a public or private record of your complaint.

What is the name of the agency that handles credit card complaints?

If you have an issue with a credit card company, consumer loan, student loan, mortgage, or other financial services, you can file a complaint with the Consumer Financial Protection Bureau (CFPB).

What is a complaint about financial institutions that are not supervised by the Federal Reserve System?

Complaints about financial institutions that are not supervised by the Federal Reserve System are referred to the appropriate federal agency.

How much money can you sue in small claims court?

Small claims court involves suing for an amount of money that is often limited to $5,000 or less , depending on state law. If there are many individuals with the same grievances, banks and other financial institutions can be sued through class-action lawsuits.

What to do if you are unsure of your bank account?

Type of account. If you are unsure of the type of account, contact your bank for assistance or review your most recent statements.

Is a national bank regulated by the OCC?

We can only assist customers of national banks and federal savings associations regulated by the Office of the Comptroller of the Currency (OCC), and we can only assist with areas under our supervisory jurisdiction. There are other types of banks that are regulated by other agencies. It is important to make sure that your bank is regulated by the OCC before seeking our assistance.