how to file a complaint with the attorney general office of north carolina

How do I file a complaint with the NC Attorney General?

How do I file a complaint against a business in NC?

How do I contact the NC Attorney General's office?

How do I file a formal complaint?

What is a general complaint?

Who is N.C. Attorney General?

What does the attorney general do?

Who is NC Assistant Attorney General?

Who is governor of NC now?

How do you write a strongly worded complaint letter?

What is the difference between a complaint and a formal complaint?

How do you write a complaint email?

What happens to my general consumer complaint?

After we review your complaint and supporting documents, we will likely forward them to the business complained about for response. You'll receive copies of all correspondence. If the complaint falls within the jurisdiction of another local, state, or federal agency, we may refer your complaint to that agency.

Complaint Information (complete any blocks which apply to your complaint)

Do not submit credit card or bank account numbers through this form. If you need to provide that information as part of your complaint, please mail it to us instead.

Information About the Transaction

How was initial contact made between you and the entity you are filing this complaint against?

Important Information

Important Information Documents provided to this office may be public record. Please be sure to include copies of any supporting documents you may have, such as photographs. This office does not have the authority to give private legal advice or provide private legal representation to individual consumers.

Contact Consumer Protection

Due to circumstances surrounding the COVID-19 situation, we are not able to process hard copy complaints that are mailed in to us the same way we have in the past and request that consumers submit complaints to us via the online form or by calling our consumer assistance line at (919) 716-6000.

Who regulates consumer products?

Consumer Products. Consumer products are regulated by the Consumer Product Safety Commission ( CPSC). The CPSC is the group that oversees safety standards for products consumers buy, with the exception of cars and other motor vehicles. You can report unsafe products directly to the CPSC.

What is the NHTSA?

The car you drive, the car seat your kids sit in and the buses they take to school are all regulated by the National Highway Traffic Safety Administration (NHTSA). The NHTSA also oversees tires, auto parts and motorcycle helmets.

What is the FTC?

The Federal Trade Commission (FTC) handles complaints of unfair business practices, scams and other types of fraud and deception. The Commission also oversees the National Do Not Call Registry. You can file a general complaint here or a complaint about unwanted phone calls here.

Attorney General Stein Reaches Agreement with JUUL

Attorney General Josh Stein reached agreement on a consent order that will require JUUL to pay $40 million and make drastic changes to the way it conducts business. North Carolina is the first state in the nation to successfully hold JUUL accountable.

Report Robocalls

Robocalls are disrupting the lives of far too many North Carolininans. Don’t let robocallers scam you with coronavirus scare tactics. Report online below or call toll-free at 1 (844) 8-NO-ROBO.

Task Force Releases Final Report

Attorney General Josh Stein and Associate Justice Anita Earls, co-chairs of the North Carolina Task Force for Racial Equity in Criminal Justice, delivered the Task Force’s reccomendations report to Gov. Roy Cooper. Click below for the full report.

Alternatives to Filing a Grievance

You're not happy with your lawyer. You may be able to resolve the problem without filing a formal complaint against the lawyer with the North Carolina State Bar. The State Bar offers two programs to assist you.

Filing a Grievance

If you have decided that you want to file a grievance with the North Carolina State Bar, find out how to start the process.

Grievance Definitions

These definitions are used throughout this website. You should refer back to these definitions if you do not understand a term used.

What to Expect in the Disciplinary Process

The purposes of the NC State Bar’s disciplinary process are to protect the public from harm that could result from unethical conduct of lawyers, and to protect the integrity of the justice system. The process begins when allegations of possible professional misconduct come to the State Bar’s attention.

Roadmap of the Disciplinary Process

This roadmap offers a more detailed explanation of the disciplinary process, and contains citations to the specific statutes and rules not contained in "What to Expect from the Disciplinary Process."

Client Security Fund

If you believe that you lost money as a result of a lawyer's dishonesty, you may wish to file a claim with the State Bar's Client Security Fund.

My Lawyer is Deceased, Disabled, Disbarred, or Missing

These are the steps you should take if your lawyer dies, becomes disabled, is missing, or has been disbarred.