how to complain about at&t to attorney general

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What does it mean to file a complaint?

Complaints. Learn how to file complaints and complain more effectively to resolve common consumer problems. Learn how to file a complaint to your federal or local government and its agencies. Find out what steps to take and who you should contact if you need to file a complaint against a company. Learn how to submit a complaint about problems ...

How do you file a complaint?

What is an Effective Complaint? Rule 1: Know what you want to achieve. The most effective complainants are those who have a clear idea of what they want to achieve from their ... Rule 2: Rule 3: Rule 4: Rule 5:

How do I file a complaint?

How to complain. create a written record of your complaint with the company; preserve your rights under law; help the business understand your side of the story; involve government agencies that you send copies to and alert them to the firm’s practices; lay the groundwork for a future legal case or ...

How to register a complaint?

Sep 03, 2013 · In this post you’ll discover how to complain effectively so that you can get what you want. When you’re going to complain, make sure that you follow these seven principles: Be Specific About the Issue that You Want to Address; Be Very Clear On What You Want to Achieve; Make Sure that You’re Complaining to the Right Person; Take the Emotion Out of It

Rule 1:Know What You Want to Achieve

The most effective complainants are those who have a clear idea of what they want to achieve from their complaint, and who set it out clearly to th...

Rule 2:Threaten The Company’S Reputation

Effective complaints threaten to damage the company’s reputation in some way.Not overtly; you don’t have to say ‘If you don’t respond, then I’ll go...

Rule 3:Aim High and Get Personal

Most companies have a designated complaints procedure. You will probably get a reasonable result if you go through that procedure.However, you’ll g...

Rule 4:Write Or Go in Person, Don’T Phone

It is possible to make effective complaints by phone but, in general, the odds are stacked against you.In the first place, you can’t see who you ar...

Rule 5:Use Social Media, Especially If You Don’T Get An Immediate Response

A complaint expressed via Twitter, especially with the hashtag of the company’s name together with ‘bad customer service’, is likely to get a very...

Rule 6:Expect The Unexpected

Don’t be thrown by a company’s response to your complaint. If you’ve complained effectively, you may well get a much higher level of response than...

Rule 7:Don’T Get Mad, Get Even

You’re angry. That’s why you’re complaining. But try to get calm before you email or pick up the phone.Make sure that you’re right to be angry befo...

Rule 8:If You Don’T Get The Response That You Want, Say So

There is no point in seething to yourself. If you are talking to someone and they don’t seem to be listening to you, then say so.If they are respon...

How to complain to a manager?

If you really have to complain by phone, then remain focused on what you want to achieve and state it clearly: 1 Make sure that you keep a full record of the conversation, including the name of the person to whom you spoke. 2 If you’re not satisfied, ask to speak to that person’s manager and don’t allow yourself to be fobbed off with ‘He/she is on a coffee break right now’. Ask when they’ll be back and request that they call you back on return. 3 Ask for the manager’s name and, if they don’t call you back, call again and ask to speak to them. 4 Be persistent.

What makes a complaint effective?

An effective complaint is one that is heard by the person at whom it is aimed, and which gets a result that pleases the complainant. There are a number of simple rules to follow that will make your complaints more effective.

Can you make a complaint by phone?

It is possible to make effective complaints by phone but, in general, the odds are stacked against you. In the first place, you can’t see who you are talking to. You are therefore easy to fob off. A very junior person may promise to look into it and then do nothing.

Is reputational damage bad?

Reputational damage is bad news for most companies. If you really have to complain by phone, then remain focused on what you want to achieve and state it clearly: Make sure that you keep a full record of the conversation, including the name of the person to whom you spoke.

What are consumer rights?

Everyone has consumer rights. You have the right to know what you will receive before you pay for a product or service, obtain what you pay for, complain when you are not satisfied, and get your money back when you have a legitimate complaint.

Can you post a complaint on a website?

Many complaint websites allow you to post public complaints or to write a review of the business. (To find them, do an Internet search.) As with a consumer picket, never post anything you cannot prove or defend in court, as you could face legal action from the business if you go too far or make false claims.

What to do if your first attempt at complaining fails?

If your first attempt at complaining fails, contact someone higher up in the company. If the salesperson can’t help you, ask to speak to a supervisor or store manager, and then the owner or the company’s headquarters. Larger companies often have customer relations or consumer complaint departments that you can contact for assistance. If all else fails, ask to be connected to “customer retention,” a department responsible for keeping customers.

Can you stop a check payment?

You can stop payment on a check or an electronic payment from your bank account. This is a traditional consumer remedy, but it doesn’t work in every case and it may not end the dispute.

What is the BBB?

In many areas, chapters of the Better Business Bureau (BBB) assist consumers with certain complaints. You can file a complaint with the BBB. Few consumer groups handle individual complaints, but action lines in many states help consumers to resolve problems.

What happens if you raise your voice?

Think about how the person you are speaking to will react. If you raise your voice, that person will probably get angry and yell back or simply hang up. Handling complaints can be a tough job. If you make the complaint handler’s job harder by getting angry, that person is likely to respond negatively to you.

What do you need to win a case?

You may need certain documents, or evidence, in order to win your case or prove you paid for the item. These can include your receipt, credit card statements, screenshots of the company’s website, repair orders and/or the warranty.

What do you need to know before voicing your dissatisfaction?

Before voicing your dissatisfaction, you need to be very clear on exactly what it is that you want to achieve by complaining. That is, you need to have a goal. What has to happen in order to make you feel that the issue has been resolved to your satisfaction?

How to stop complaining about something?

Stop complaining simply as a way to let off steam and vent your frustrations. When a situation warrants a complaint, make sure that you complain effectively. There are many situations in which complaining ...

How to get a positive result from a complaint?

In order to achieve a positive result from your complaint, you need to make sure that you’re complaining to the right person. Once you’ve decided what you want to achieve by complaining, find out who has the authority to give it to you.

How to stop yelling at someone?

If you want to brave this route, let your urge to complain be the trigger that drives you to take action in the moment (or, if you missed the moment, then shortly after): 1 Notice the adrenaline spike or the can-you-believe-that-just-happened feeling (e.g., someone yelling in a meeting). 2 Breathe and feel your feelings about the situation so that they don’t overwhelm you or shut you down. Notice that you can stay grounded even in difficult situations (e.g., feel, without reacting). 3 Understand the part about what’s actually happening that is complain-worthy (e.g., it’s not okay to yell and disrespect others in a meeting). 4 Decide what you can do to draw a boundary, ask someone to shift their behavior, or otherwise improve the situation (e.g., “Please let’s respect each other in our conversations.”) 5 Follow through on your idea (e.g., actually say: “Please let’s respect each other in our conversations.”)

Who is Peter Bregman?

Peter Bregman is the CEO of Bregman Partners, a company that helps successful people become better leaders, create more effective teams, and inspire their organizations to produce great results. Best-selling author of 18 Minutes, his most recent book is Leading with Emotional Courage.

Start politely

Starting a complaint with “I’m sorry to bother you” or “Excuse me, I wonder if you can help me” puts the listener at ease. People are easier to deal with if they feel comfortable so even if you are angry, try to stay calm and start the conversation with one of these phrases.

Make your request into a question

Everyone would much rather be asked to do something than told! So try phrasing your complaint as a request for help: “Can you help me with this? My shirt came back from the laundry missing buttons.” Use modal verbs such as would, could and can to make your request as polite as possible. In English, we call this distancing.

Explain the problem

Rather than saying, “Your information is wrong. Please fix it now.” Explain what the correct situation should be by introducing it with the expression “There has been a misunderstanding.” This makes it clear what you want while not blaming the person you are complaining to for making the mistake.

Show the you are in the know

Use the phrase “I understood that…” to let person you are speaking to know you’re well-informed and are suspicious they might be trick you.

How to write a letter to a company?

1. Start your letter or email with “Dear” and your contact person’s name. Open your letter with the salutation “dear” to establish a professional tone. Then, include the name of the person you’re writing to personalize your letter. Look for the correct name on the company’s website or a staff directory.

Who is Tami Claytor?

This article was co-authored by Tami Claytor. Tami Claytor is an Etiquette Coach, Image Consultant, and the Owner of Always Appropriate Image and Eti quette Consulting in New York, New York. With over 20 years of experience, Tami specializes in teaching etiquette classes to individuals, students, companies, and community organizations. Tami has spent decades studying cultures through her extensive travels across five continents and has created cultural diversity workshops to promote social justice and cross-cultural awareness. She holds a BA in Economics with a concentration in International Relations from Clark University. Tami studied at the Ophelia DeVore School of Charm and the Fashion Institute of Technology, where she earned her Image Consultant Certification. This article has been viewed 73,110 times.

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What to do if annoying behavior doesn't affect work results?

If the annoying behavior doesn’t affect work results in any way, then you need to work on your attitude and just let it go. We all must work with people who irritate us from time to time.

How to make a complaint to a coworker?

To make your complaint, try using a technique called “I-statements”. With an I-statement, you focus on the problem you’re having instead of what’s wrong with your coworker, then you ask for what you need. A well-worded I-statement, delivered in a friendly tone, doesn’t sound at all confrontational.