how much in fines did spectrum pay to ny state attorney general

by Ulises Cormier 6 min read

Full Answer

Is Spectrum giving refunds?

We are committed to keeping your business powered and running smoothly. But if you aren't completely satisfied with our services within the first 30 days, we'll refund your money. Spectrum Business will offer customers a refund if they aren't completely satisfied with services within the first 30 days.

Can Spectrum take you to court?

But your legal options typically involve one of two paths: You can sue Spectrum in Small Claims Court, and be asked to attend a court hearing and pay legal fees. Or, you can do everything from your home. Consumer Arbitration is the process laid out by Spectrum's contract in place of a lawsuit.

Does Spectrum give credits?

In the event Spectrum cannot determine affected Customers or such outage occurs entirely outside the 6 pm to 12 am time frame, Spectrum will provide a credit to eligible Customers who request a credit within 90 days of such service outage.

What happened to Spectrum in New York?

New York announced Friday that it is forcing cable and internet provider Charter Communications Inc., better known as Spectrum, to leave the state. The New York Public Service Commission accused Spectrum of failing to abide by the terms the state set when the provider merged with Time Warner Cable in 2016.

Who is in charge of Spectrum?

Tom Rutledge (Feb 13, 2012–)Charter Communications / CEOThomas M. Rutledge is an American businessman who serves as the chairman and CEO of Charter Communications. He previously also served as president of the company from 2012 to 2016. Before joining Charter, he served as COO of Cablevision from 2004 until 2011. He also previously served as president of Time Warner Cable. Wikipedia

How do you escalate with the Spectrum?

Select whether you're complaining about Internet, TV, or Phone services. Follow the prompts on the page and explain why you're filing a complaint against Spectrum. To file by phone, call 1-888-225-5322.

Does spectrum pay early termination fees?

Spectrum only reimburses the Early Termination Fee(s). Spectrum does not reimburse any additional taxes, service fees, return equipment fees or other charges. To get started: Order and install a qualifying Spectrum package.

Is tmobile the same as spectrum?

What's the difference between Spectrum Mobile and T-Mobile? The main difference between Spectrum Mobile and T-Mobile are plan prices and features. Both offer cheap cell phone plans powered by the major networks.

Does spectrum use LifeLine?

Spectrum participates in the California LifeLine Program, a state initiative that provides discounted home phone service to eligible residential households. Participants receive a California LifeLine Phone Credit (CLPC) applied to their monthly bills.

Does Spectrum service New York?

Spectrum Packages: Best Cable TV, Internet and Phone Bundles in New York, NY | Spectrum.

Is Netflix broken?

Netflix is up! We are not currently experiencing an interruption to our streaming service. We strive to bring you TV shows and movies you want to watch, whenever you want to watch them, but on very rare occasions we do experience a service outage.

Is Charter part of Spectrum?

Charter Communications, Inc. is a leading broadband connectivity company and cable operator serving customers through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.

What is the Attorney General's Office seeking for Spectrum TWC?

In its filing, the New York Attorney General’s Office is seeking restitution for New York consumers as well as appropriate injunctive and equitable relief to end Spectrum-TWC’s longstanding deceptive practices.

Why is Spectrum TWC not delivering on its promise?

However, Spectrum-TWC knew that it could not deliver on this promise because of the state of interconnection points in the transmission of online content. Specifically, the company was aware of, and sometimes deliberately created, bottlenecks at interconnection points, which resulted in slowdowns and disruptions to subscribers’ service.

What is the complaint against the second largest internet service provider?

Complaint Alleges Nation’s Second-Largest Internet Service Provider Systematically And Knowingly Failed To Deliver The Reliable And Fast Internet Access It Promised To Subscribers Across The State

Is Spectrum TWC a cable company?

The New York-based cable operator, originally known as Time Warner Cable, is currently rebranding itself as “Spectrum” throughout the state. Spectrum-TWC provides Internet service to approximately 2.5 million households/subscribers in New York State, and the complaint covers the subscription plans of almost 5 million subscribers over the relevant period.

Does Spectrum TWC have bottlenecks?

Spectrum-TWC knew that bottlenecks in its network would result in many subscribers routinely experiencing the very hallmarks of a poor Internet connection—slowdowns, lag time, buffering and interruptions, yet its marketing specifically promised that they would avoid when streaming videos, playing online games and accessing other online content.

Does Spectrum TWC make money?

The investigation further revealed that while Spectrum-TWC earned billions of dollars in profits from selling its high-margin Internet service to millions of New York subscribers , it repeatedly declined to make capital investments necessary to improve its network or provide subscribers with the necessary hardware.