Apr 18, 2016 · At Best Buy loss prevention, we changed the rules of the game. Not only did we teach our defense how to play offense and vice versa, but we also combined the two historically opposing groups and created a new team with a broader role and a larger goal—serve the customer and add value to the organization.
People have known Best Buy for years as a leader in the selling of the latest technology. What has helped to put them on top is the experience customers have when shopping at Best Buy. The customer always comes first, and the employees at Best Buy have stuck to their roots and treated every customer with the utmost respect and politeness.
This policy applies to all employees across the Best Buy enterprise, including all affiliates or subsidiaries of Best Buy Co., Inc. This policy also applies to contingent workers and contracted workers in accordance with their employer's contractual obligations to Best Buy. All employees are expected to conduct themselves in a manner consistent ...
Safety Policy. Best Buy is committed to providing a safe and healthy work environment and shopping experience as well as promoting safe work practices that protect our employees and customers from any recognized hazards. Quality, productivity, profitability, employee morale, and customer satisfaction are enhanced by our efforts to continually ...
During an employee’s shift, they are allowed at least one break for each shift. Employees are not allowed to take more than break during a single shift. Any employee caught taking multiple breaks will be subject to a write up and a meeting with a supervisor or manager.
The interaction between the employees and customers is one of the most important aspects of a good workplace environment. Employees should treat customers with the utmost respect and courtesy. When speaking to and helping customers, employees should learn to
An employee should only use cell phones at certain times while at the workplace. Working on the sales floor with customers in the store is not the time for employees to pull out their cell phones. This shows a lack of discipline and tells the customers that the employees are not concerned with the customer experience in the store. Customers also view this as a lack of respect by an employee not focused on helping a customer and assisting them in any manner.
We work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores or invite us into your home. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products.
Some items we sell (see below for the detailed list) have a restocking fee if returned by any customer, including My Best Buy® Elite and My Best Buy® Elite Plus customers.
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.
Gather the purchases you want to return, along with the original contents and packaging.
You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
We want you to be satisfied with your purchase from us. Before you accept delivery of your major appliance, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery (or if you brought the major appliance home yourself), you have 15 days to contact us regarding defects, damage or other issues.
Best Buy has extended their return policy for items purchased between October 13, 2020 – January 2, 2021.
Here’s the skinny so you can actually make the Best Buy return policy work for you.
Cell Phones and Devices with a Carrier Contract – 14 days for everyone.
If you return a gift bought at Best Buy by walking into a physical store, you’ll get store credit for the purchase price.
Yes, unfortunately you’ll have to pay a re-stocking fee on these items.
No worries, just pack everything back up as well as you can and get a full refund as long as your still within the return period.
Keep in mind that if you pay with cash, and your order is over $800, you’ll have to settle for a corporate check as a refund.
Have questions about your recent order or would like to change something? Try the links below.
Not satisfied with a recent purchase? Check out these links on how to return or get service for your item.
Find answers to commonly asked questions about orders, product information, returns and more.
A purchasing policy also helps you establish and communicate a standard purchasing process for the company. If you are using a purchasing system then a purchasing policy can help drive adoption for that system.
Purchasing authority levels specify what amount is authorized at what level of the organization before the payment can be made to the supplier. This is applicable to both purchase orders and other expenses / Invoice payments (without a purchase order).
Supplier diversity. Supplier diversity is not a good corporate practice but it is also a way for your company to improve the community in which you live. Here are a few things you can cover in your purchasing policy. If you do promote supplier diversity then here are few things which you should cover in the policy.
Yes, if you have a purchasing system with flexible workflow support. No, if you have a manual approval process and now the users are left to interpret the approval process. This is just one example but needless to say, it is not going to help to have a strong purchasing policy if it can’t be implemented.
Simply put competitive bidding is the process to get bids from different suppliers so that you can pick up the best deal for your company. Best a deal doesn’t always mean the lowest price. The best deal or best value means the product or service which meets your expectations at the lowest value possible.
The purchasing policy is not the only document where you should talk about the role of the procurement or purchasing department. But certainly doesn’t hurt to talk about the role of purchasing in your company.