attorney how to talk to a client about an unpaid invoice close to trial

by Sarah Daniel 4 min read

It’s worth both emailing and telephoning to remind your client that an invoice is overdue. Email is most useful for keeping a record of correspondence, but speaking to an actual person over the phone is also a good prompt.

Full Answer

What to do if a client refuses to pay an invoice?

At this point, your legal notice for non-payment of the invoice should set a hard deadline for complete payment. You should let the client know that if payment is not in your accounts receivable by that date, then a collections attorney will be contacting them, and legal action will be taken.

How do I take legal action for non-payment of invoices?

If you decide to take legal action for non-payment of invoices, you initiate the process with a formal demand letter to the defendant, whether it be an individual or a business, or both. If the defendant is a business, but an individual signed a personal guaranty, you can make the demand on both.

Do you need a lawyer for unpaid invoices in Texas?

If you have an unpaid invoice from a client, you will want a lawyer with experience recovering money owed from unpaid invoices in Texas. Alternatively, if a judgment has been made against you relating to an unpaid invoice, we can help you negotiate your post-judgment amount to make more manageable payments.

How do you follow up with a client after an invoice?

Keep calm and stay professional in your follow up. If you have already spoken with the client, resend the invoice, along with any new charges, and reference the conversation you had and any concrete plans they had stated to send payment. In addition to email, send it via snail mail, which might get their attention.

How do you ask a client to settle an invoice?

Dear {first name} and team, Please find a copy of your invoice {Invoice number} due {due date} attached for the amount of {amount due}. Please remit payment at your earliest convenience prior to the due date. If you need additional information on making r payments please let me know.

How do you deal with clients not paying invoices?

Getting a Client to Pay an Invoice after NonpaymentContact the customer. The first step is to make contact with the customer. ... Assess interest or late fees on unpaid invoices. ... Send a formal debt collection letter. ... Call a collection agency. ... Take legal action for nonpayment of invoices. ... Pay attention to your staff.

What to say to a client who hasn't paid?

Here are some steps you should follow:Send a written reminder promptly when you don't receive payment by the due date. Resend the invoice with a message that you haven't received payment. ... Send a debt collection letter. ... Make personal contact with the client by phone or a face-to-face meeting. ... Send a final demand letter.

How do I take legal action for a non payment of invoice?

You can start by having sent a legal notice, wherein, you call upon the party to pay in 15 days or 7 days'. In case if he does not pay you may Institute a summary suit which is a legal faster proceeding.

How do you remind a client to pay you?

Get paid on time, every time.Use clear subject lines.Re-attach the original invoice.Write in a friendly tone, even if payments are late.Make the payment due date clear, and reiterate the payment terms they agreed to.Remind them how they can pay, and list the payment methods you offer.More items...•

How do you demand a client payment?

Calling your client to ask for paymentIntroduce yourself and explain why you're calling.Be clear, concise, polite, and short.Don't use slang words and expressions.Don't make direct accusations about the client not paying you.Maintain an impersonal and polite tone that gives your client the benefit of the doubt.More items...•

What happens if an invoice is not paid?

Often, late payments are an honest mistake and a follow-up is usually enough to make the customer pay the invoice. If you don't receive the payment after an initial reminder, contact the customer to discuss the invoice and see if there is anything you can do to help.

How do you deal with customers who don't pay on time?

Here are 8 ways to ensure your clients pay you on time and what to do if they don't:Research the Client. Before you agree to work with someone, research the person. ... Make a Contract. ... Get Payment Upfront for Larger Projects. ... Charge Late Fees. ... Try Other Contact Methods. ... Stop Working. ... Go for Factoring. ... Seek Legal Action.

How do you ask for payment professionally in a message?

Please send payment as soon as possible by check, credit card, or direct transfer. As per my company's payment terms, you will be charged a late fee of 2% per month for invoices 30-days overdue. I have attached the invoice to this email for your reference. Please let me know if you have any questions.

Is it illegal to not pay an invoice?

If you refuse to pay an invoice, the freelancer or company that has invoiced you can take legal action in order to recover the debt. Usually, before legal action is taken, you will receive a Statutory Demand for the outstanding amount.

What legal actions can be taken for non payment?

Legal action for non payment is common in contract disputes.Legal Action for Non Payment.Determine Your Damages.Analyze the Other Party's Finances.Make a Formal Demand.Filing a Lawsuit.Obtaining Judgment.

How do you convince a customer to pay its debt?

Get Your Free TemplatesBe Flexible With Payment Type. ... Provide a Discount for Early Payment. ... Put Penalties in Your Contract. ... Don't Waiver on Payment Terms. ... Make Polite Contact. ... Keep a Good Rapport With Clients. ... Outsource to a Debt Collector Quickly.

Ask Specific & Direct Questions

Expect that your client won’t enjoy talking about their unpaid invoice to you; so avoid common yes or no questions. Only ask questions that will encourage your client to answer with explanations as to why they’re not paying their invoices.

Make Preparations

How well are you prepared for your client call? It’s important to have a cooperative dialogue with your client to get the most information about why they’re not paying you and to determine a solution to the problem. You don’t know what kind of answers or excuses your client will give, so it’s good to plan the conversation ahead of time.

Document the Conversation

Be sure to take notes and document everything that your client says in your conversations, and letting them know that you are. This will help cement the solution that you come to during the conversations. Your client has ignored your rules of paying invoices; you need to make sure they know you are serious with your goals.

Follow Up After the Conversation

After you’ve had a conversation with your client and established a payment plan/deadline, it’s important to follow up with your client. This will help ensure they stick with the established solution you made in your conversation. The follow-up call or message should occur before the new payment deadline.

Check Your Expectations

The first step is to review your communication with the client. Go back over your initial emails, notes, and the written contract. Make sure the contract is signed and that the expectation of client payment is spelled out clearly.

Friendly Follow-Up

With no indication that your client was dissatisfied and that all communications were clear, you can take a breath. You've done your part. Instead of taking non-payment personally, consider that some clients don't pay on time for various harmless reasons. The invoice could have been overlooked, misplaced, or forgotten.

Set Up Payment Options

Sometimes your client may be experiencing their own financial challenges. If they're still responsive to you and could use some help with payments, consider setting up other payment options. Maybe it's time to pick up the phone and have a deeper discussion about what they can pay and when.

Bring in Support

You've reached out to you client, offered payment options, and they still refuse to communicate or pay. Again, don't take it personally but instead, recognize your options. Ideally, you have included a collections policy in your agreement with the client. The policy will inform your client of consequences for late or non-payments.

What happens if a client doesn't pay you?

If your client simply doesn’t have the money to pay you then, unfortunately, taking them to a small claims court is unlikely to do much good. It’s worth doing a bit of investigation first to find out if the client is bankrupt or in financial difficulty. If so, you may unfortunately just have to write off the unpaid invoice as a bad debt.

Why is it important to include a deadline on an invoice?

It’s important that your invoice includes a deadline for payment so that you have a baseline for how late a payment might be . If you didn’t put an deadline on the original invoice, make sure you do on any future statements or email reminders you send out. This also helps your client, as it gives them a clear indication of when payment is expected.

Is it worth emailing an invoice?

It’s worth both emailing and telephoning to remind your client that an invoice is overdue. Email is most useful for keeping a record of correspondence, but speaking to an actual person over the phone is also a good prompt. Whenever you do speak over the phone, remember to follow up with an email that gives an outline of the call so that you still have that written record. You’ll want this when it comes to making a claim.

Do you have to go to a small claims court?

Hopefully you’ll never find yourself in the position of having to go to a small claims court. Having a good, clear process for collecting payments will help avoid issues and, when it doesn’t, there are further options available. Make sure you keep a log of all correspondence relating to invoice payments, and be willing to follow through with the appropriate steps.

What to do when you suspect an invoice hasn't been paid?

When you suspect an invoice hasn’t been paid, the first step is to make sure that you followed all the right procedures and provided all the necessary information to your client so you could get paid.

How to get an unpaid invoice back?

File a Writ of Possession. One of the ways to expedite the return of your unpaid invoice when the unpaid invoice is related to occupied property is a Writ of Possession. A “writ” is an order from the court where an official under the court’s authority takes action, such as enforcing an eviction.

What is a writ of attachment?

A Writ of Attachment, like a Writ of Possession, is a court order that works to preliminarily seize property from a defendant to force compliance with a decision which may be obtained in a pending lawsuit. Before a final judgment is issued, the court may order the sheriff or other officers to seize any property belonging to the defendant to satisfy the claim which the plaintiff has against him.

What happens if you don't appear in court?

If the party you are suing doesn’t appear in court after receiving proper notice of your complaint and a scheduled trial date, you will win by something called “default.” After receiving your default judgment, you will have a court judgment which has the full force of law, and which will be enforceable even if the defendant moves to another state.

What to do after filing a complaint in court?

For example, you could apply for a writ of attachment or writ of possession to either place a lien on some of the defendant’ s assets or to take possession of them (if they were collateral in the underlying agreement). This can protect your ability to collect on a judgment while also pressuring the defendant to settle the case.

What is a breach of contract in Texas?

The elements of a breach of contract claim are: The existence of a valid contract; Performance by the plaintiff; Material breach by the defendant; Damages sustained by the plaintiff as a result of that breach.

What happens if you don't get a default judgment in Texas?

If your case is not granted a default judgment, it may still be resolved before trial by something called Summary Judgement. Under Texas Rule of Civil Procedure 166a, in certain circumstances, your attorney can make a motion to the court which shows that there are no facts in dispute, and you are entitled to a favorable judgment against the defendant without the need for a trial.

Can They Make Progress on Paying Down the Bill?

I’m not a heartless bitch. I have clients who claim they can’t pay their bill in a lump sum. I allow them to pay a few hundred dollars a month without any issue so long as they continue to make progress on paying down their bill. (They also know I won’t do additional work for them until their invoice is paid in full.)

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What happens if a client ignores an invoice?

If the client has ignored your overdue invoice emails or has been buying time with excuses, the fear of legal action can sometimes be enough for the client to finally pay the outstanding amount. A solicitor will be able to send a formal letter to the client on your behalf.

What happens if a debt is undisputed?

If a Statutory Demand is undisputed and not paid within 21 days of its receipt you can start insolvency proceedings against the late payer to wind up their company.

What is late payment of debts?

The late payment of debts legislation, which includes the Late Payment of Commercial Debts (Interest) Act 1998 and The Late Payment of Commercial Debts Regulations 2013, gives businesses the statutory right to claim interest on late payments from any other businesses.

How long do you have to pay interest on a small business?

Businesses usually have 60 days to pay any interest due and these regulations apply across Europe. Clive Rich is the founder and Chairman of LawBite.

When can you issue a statement of accounts?

As a guideline, you can issue a statement of accounts almost a week before the invoice is due , but how much leeway you give the client is up to you. You can start chasing the day after the agreed period that you have given has expired, or give them a few more days’ grace.

Can I make a small claim in court?

Making a claim in court. If you decide to go to court to make a small claim then you can represent yourself in person, as opposed to having a barrister or solicitor represent you. If both you, the claimant, and the defendant have agreed to mediation, the claim will be referred to the Small Claims Mediation service.

Can I take legal action against an unpaid invoice?

Deciding to take legal action on an unpaid invoice. As a freelancer, taking legal action against a non-paying client can be a daunting prospect, but you shouldn’t be put off – you deserve to be paid for all of the work you do. You may be able to recover a debt without going to court if it’s a trade debt with little dispute of fact or evidence, ...

What is a past-due invoice?

A past-due invoice is a payment a customer hasn’t made by the due date agreed in the invoice payment terms.

How to follow up on past-due payments

For faster payments, hold the invoice conversation right at the start, before you do the work. If it’s too late for that, don’t beat yourself up. There’s always next time.

Past due invoice email templates

If you haven’t received the payment by the due date, check to see if they even received the bill. Using QuickBooks allows you to see if your client has viewed the invoice, which can tip you off that they might just have overlooked the email.

Takeaways: Friendly reminders can help you get paid

No business owner wants to deal with unpaid invoices, but it’s likely that most will encounter late payments at some point.

John David Laurie

You need to hire an attorney to represent you. The law in this area is technical and depending upon how the attorney billed..etc you may be able to void the bill. The collection agency should stop once u get a lawyer and formally start the process. More

Richard Scott Lysle

You can start the arbitration process. Contact the LA County Bar, or whichever bar is located where the matter took place. Get the rules regarding arbitration. And arbitrate the amount. Do this right away.

Michael Christopher Burr

I honestly can't say if she's violating any law or your agreement. The debt collector could be seeing if you will pay the fees prior to arbitration (slim chance). All I can recommend is to handle things in writing with the debt collector and dispute the debt. You would want to provide a copy of the arbitration agreement.

Dana Leigh Cisneros

Depending on where the lawyer is, OC or LA you can just send the form to the local bar association and they will contact her to arbitrate. If she refuses to respond, contact the CA bar and let them know what is going on.

What is the best advice an attorney can give?

But even in between, with depositions pending, statements being made and insurance companies looking for any possible reason to deny or minimize a case, the best advice an attorney can give is “don’t talk about your case.”. The best thing any client can do is to take that advice.

Can a settlement be destroyed by computer postings?

In the beginning of a case, when facts are still being investigated, the highly charged atmosphere can be poisoned by unwitting talk about the case. The case discussed above shows that a settlement can be destroyed by computer postings.