a guideline to follow when an attorney calls the office is to

a guideline to follow when a attorney calls to the office is to put the call through to the physician immediately 1 of the most important telephone skills is saying words correctly which is what pronunciation speaking clearly and distinctly to help the person you are talking to understand you is called what enunciation

Full Answer

How do I answer calls at a law office?

But there are certain principles that you should always follow when answering calls at a law office. Take each call by announcing the law firm's name, identifying yourself by name, and inquiring how you can be of assistance to the caller. For example, “Good morning, this is the law firm of X and Y, Jane speaking, who am I speaking with?”

How do I transfer a call to an attorney?

Contact the attorney to whom you intend to transfer the call, announce the caller by name, disclose the purpose of the call and transfer the call if the attorney is available. No caller should be left on hold for more than 45 seconds.

How do you introduce yourself when calling a law firm?

Take each call by announcing the law firm's name, identifying yourself by name, and inquiring how you can be of assistance to the caller. For example, “Good morning, this is the law firm of X and Y, Jane speaking, who am I speaking with?”

When you receive or place a phone call your message should be?

When you receive or place a phone call, your message should be logical and free from ambiguity. Which of the following Cs of effective communication does this demonstrate? Which of the following types of telephone calls can a medical assistant resolve?

Which of the following guidelines should you follow when placing an outgoing telephone call?

Chapter 13QuestionAnswerHow much time should you allow for a patient to answer when you place a phone call?One minute or about 8 ringsWhich of the following guidelines should you follow when practicing an outgoing telephone call?Ask if it is a convenient time and if the person has time to talk48 more rows

Which of the following recommendations are to be followed when answering the phone?

Phone EtiquetteAnswer the call within three rings.Immediately introduce yourself.Speak clearly.Only use speakerphone when necessary.Actively listen and take notes.Use proper language.Remain cheerful.Ask before putting someone on hold or transferring a call.More items...•

What is the best response to a patient who calls to ask if he or she can use a medication?

What is the best response to a patient who calls to ask if he or she can use a medication that was prescribed for a previous condition? "You may use the medication if it has not expired."

When on the telephone in the medical office you should?

8 Essential Rules of Medical Office Phone EtiquetteAvoid Medical Jargon.Identify Your Clinic Quickly.Follow HIPAA Procedures.Explain Any Reason For Pauses.Give an Approximate Call-Back Time.Medical Office Phone Scenarios.Medical Office Phone Scripts.Speak Clearly.

What are essential rules of phone etiquette?

5 Important Rules of Proper Telephone EtiquetteAnswer as Quickly as Possible. How quickly, or slowly, you answer a phone call greatly impacts the caller's perception of your company. ... Be Prepared. Those answering your phones should be prepared ahead of time. ... Connect the Caller to the Proper Person.

How do you answer the office phone?

#2 The phone should be answered with a positive greeting such as “Hello,” “Good Morning,” or “Good Afternoon,” etc. Following the greeting, the person who answers the phone should give his or her name and the name of the business or organization that is being contacted.

How should a caller with a complaint be handled?

10 Steps to Handle a Tough Customer on the PhoneListen. ... Provide validation to the caller. ... Don't react emotionally. ... Train yourself to be pleasant. ... Find the root of the problem. ... Offer multiple solutions. ... Avoid putting a caller back on hold. ... Be honest, avoid vague terms, and don't make promises you can't keep.More items...

What is the key response for an assistant who is dealing with an angry telephone caller?

Medical Skills and ServicesQuestionAnswerWhat is the key response for an assistant who is dealing with an angry telephone caller?Calmly reassuring the caller of concern and intention to help.What is the use of language and words to send and receive information called?Verbal Communication33 more rows

How should you handle the caller when transferring a call?

Politely explain the reason for transferring the call. The caller may have reached the incorrect department or the wrong extension. Make sure the callers know the need for the transfer to avoid thinking that you are just passing their inquiry on out of disregard. Give the caller the option to refuse the transfer.

What guideline should the administrative medical assistant follow when the phone rings?

When a medical assistant is talking to a patient on the phone and another line rings what should the medical assistant do? Ask permission from the caller to put her on hold, answer the second call and then ask permission from the caller to put him on hold ad go back to the first caller to finish up.

When the phone rings in the office someone should answer each line as soon as possible at least?

When the phone rings in the office, someone should answer each line as soon as possible, at least: by the third ring.

What are the telephone and email etiquettes that should be practice in medical?

Ten E-mail Etiquette Tips for Medical PracticesUse an accurate subject line. ... Keep paragraphs small and concise by giving specific information. ... Avoid sarcasm in e-mails. ... Avoid excessive CCs and BCCs. ... Avoid e-mailing items that can better be handled in person or over the phone. ... Keep your response times in check.More items...•

Question

The appropriate way to address a patient with a last name that is difficult to pronounce is to ____.

Question

Your first priority when responding to a complaint of an angry patient is to ____.

What is the most important factor in a law firm phone call?

The most important factor with this law firm phone call is to make sure you take down the information for not just the caller, but the person they are calling on behalf of as well.

Do receptionists take down dates?

But it’s also a good idea to have your receptionist take down any times, dates, or document types before transferring the call to you.

How long does it take to follow up with a client?

How long do you take to follow up with new and potential clients? An American Bar Association study found that a whopping 42 percent of the time, law firms take three or more days to reply to a voicemail or web-generated form fill from a prospective client. Yikes! Rise above the rest by showing attentiveness. When you can’t speak to someone during their initial call, aim to follow up quickly — the same day, if possible. Whatever your typical turnaround time, inform your phone-answering team so they can keep callers in the know. A timeline can give clients and prospects a sense of security. Waiting for a return call “by 5 p.m. tomorrow” is preferable to waiting for a return call at an indeterminate time.

What to do when you can't speak to someone?

When you can’t speak to someone during their initial call, aim to follow up quickly — the same day, if possible. Whatever your typical turnaround time, inform your phone-answering team so they can keep callers in the know. A timeline can give clients and prospects a sense of security.

What is the first communication between a prospective client and a law firm?

The initial communication between a prospective client and a law firm is usually over the phone, handled by a receptionist. As a result, it is important that firm's receptionist be professional and courteous at all times. Maintaining professionalism can sometimes be a challenge, however, especially for receptionists who answer a high volume ...

How long can a caller be on hold?

No caller should be left on hold for more than 45 seconds. After 45 seconds, ask the caller if she wants to continue to hold, would like to be called back when an attorney is available or would prefer to call back later.

Why is it important to listen closely to a caller?

It is very important for you to listen closely to a caller and identify her needs and to provide the requested information to her in a clear and concise way. Each caller is seeking assistance in obtaining needed information or finding the right person with whom to speak.

Do receptionists answer calls?

Maintaining professionalism can sometimes be a challenge, however, especially for receptionists who answer a high volume of calls on a daily basis. But there are certain principles that you should always follow when answering calls at a law office.

Can a receptionist convince a client to hire a law firm?

It is seldom possible for a legal receptionist to convince a potential client to hire a law firm, but it is very easy for a receptionist to lose a client for a law firm by being unprofessional, rude or discourteous.