a guideline to follow when an attorney calls the office is to ____.

Should lawyers send follow-up emails to prospects?

Oct 04, 2021 · A guideline to follow when an attorney calls the office is to ____. A) answer the attorney’s questions. B) refuse to talk to the attorney. C) release information only when the physician has authorized you to do so. D) ask someone else …

What should an attorney do to protect his or her client?

A guideline to follow when an attorney calls the office is to release information only get the second caller's name, address, and phone number before putting that call on hold. if you receive another call while talking to a patient, the procedure to follow is to

What is the relationship between a lawyer and a client?

A guideline to follow when an attorney calls the office is to Release information only when the physician has authorized you to do so One of the most important telephone skills is saying words correctly, which is called

When should you answer a phone call?

Mar 16, 2021 · The way your handle your law firm’s phone calls has the potential to be the deciding factor in setting you apart from other firms. Considering the #1 bar complaint is lack of communication, call handling should be a top priority for your firm.. These are 16 of the most common law firm phone calls and how you should handle them.

What are the guidelines for receiving a telephone call at work?

Phone EtiquetteAnswer the call within three rings.Immediately introduce yourself.Speak clearly.Only use speakerphone when necessary.Actively listen and take notes.Use proper language.Remain cheerful.Ask before putting someone on hold or transferring a call.More items...•Jul 23, 2020

Which of the following guidelines should you follow when placing an outgoing telephone call?

What should you do before placing an outgoing telephone call to a patient.verify correct phone number.allow enough time for someone to answer.ask if you have called at a convenient time.

How should the MA handle a call if the caller has a complaint about service received in the medical office?

How should the MA handle a call if the caller has a complaint about service received in the medical office? The MA should listen carefully to callers with complaints, avoid getting defensive or angry, and ask for specific information.

When answering incoming calls what is the first thing the caller should hear quizlet?

Terms in this set (30) When answering incoming calls, what is the first thing the caller should hear? When answering incoming telephone calls, the medical assistant should identify the facility first, state his or her name, and then follow with an offer of help.

What steps should be completed before placing an outgoing call?

To help you make the most effective business call possible, following a few basic steps can be of help.Prepare. Take a moment to prepare before you pick up the phone. ... Identify Yourself. Always identify yourself to the party that answers the phone. ... Identify Purpose. ... Take Time to Listen. ... Review Call.

What procedures need to be followed before making outgoing calls?

10 Rules To Follow When Making Outbound Connect CallsPre-call prep is a must. Pre-call preparation is an absolute must when making outbound connect calls. ... Be confident. Sound confident. ... Befriend the gatekeeper. ... Refer down. ... Always get the extra piece of information. ... Be direct. ... Don't forget to listen. ... Track and Measure.More items...•May 29, 2014

What are two guidelines that the MA must follow when making outgoing calls?

-The MA should identify the office and herself or himself immediately. -The caller should be asked for permission before being placed on hold. -The MA should give full attention to the caller without performing other tasks, eating, or chewing gum during the call.

How do you handle a patient phone call?

Here are some of our best tips and tricks about new patient phone calls:Don't ignore the phone. ... Don't put newbies on the phone especially over lunch when call volume will be at its highest and you are most likely to have new patients trying to schedule. ... Do answer your phone with a smile.More items...

How should you handle the caller when transferring a call?

When you are transferring a phone call. . . 1) Make sure to explain to the caller the REASON why you are transferring their call 2) Verify that it is all with the caller for you to transfer them 3) Call the department or person where you are transferring a call to and make sure that they can take the call.

Which of the following greetings is recommended as appropriate for handling incoming calls in an extremely busy medical office?

Which of the following greetings is recommended as appropriate for handling incoming calls in an extremely busy medical office? A "Good morning.

How should a caller who refuses to identify themselves be handled?

If the caller does not identify himself or herself: Ask who is calling, write the name down immediately, repeat the caller's name by using it in the conversation as soon as possible at least three times during the call.

Which of the following should be removed from the reception area as quickly as possible?

Which of the following should be removed from the reception area as quickly as possible? ( Response Feedback: Angry patients should be removed from the reception area, and their concerns should be addressed in a private room.)